Refund policy
Last updated: August 2026
This page sets out our refund policy and the right of withdrawal that apply to purchases made on GEOPromptly. It reproduces, unchanged, the refund clause of our terms and conditions.
Right of withdrawal and refunds
EU consumers: you have fourteen (14) days from purchase to withdraw, without giving a reason.
Because the service is supplied immediately, using your credits constitutes a request for immediate performance. In that case the refund is prorated to unused credits; credits already consumed remain payable.
If no credit has been consumed, the refund is full. Requests go to contact@geopromptly.com and are processed within fourteen (14) days, using the original payment method.
After the withdrawal period, periods already started are not refunded. In case of extended unavailability attributable to the service or a technical failure preventing delivery, a refund or a credit note is granted.
How requests are handled (Paddle)
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Refund requests can be sent to Paddle via paddle.net or to contact@geopromptly.com. Paddle's buyer terms are available at paddle.com/legal/checkout-buyer-terms and its refund policy at paddle.com/legal/refund-policy.
A legal question, a GDPR request or a complaint? Email us at contact@geopromptly.com